GenePattern Team Blog

GenePattern Coverage and Support December 24, 2020 - January 3, 2021

Posted on Tuesday, December 22, 2020 at 11:08AM by The GenePattern Team

From December 24, 2020, through January 3, 2021, the GenePattern team will be out of the office for our annual holiday closing. During this time, the GenePattern and GenePattern Notebook servers and repositories will remain up. We will be monitoring them and, should anything happen to disrupt service, we will work to resolve any issues within 24 hrs. However, due to the holiday closing, please be aware that:

  • GenePattern staff will not be reachable by phone or responding to email. This includes our help forum, GitHub issues, Twitter, Instagram, and Facebook.
  • Emails (including forum posts) and phone calls will be responded to as quickly as possible, once we return to the office on Jan 4, 2021.

If you have any questions, please feel free to contact us.

Best Wishes,

-The GenePattern Team

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GenePattern Coverage and Support December 20, 2019 - January 5, 2020

Posted on Thursday, December 19, 2019 at 04:43PM by The GenePattern Team

From December 20, 2019, through January 5, 2030, the GenePattern team will be out of office for an extended holiday closing. During this time, the GenePattern and GenePattern Notebook servers and repositories will remain up. We will be monitoring them and, should anything happen to disrupt service, we will work to resolve any issues within 24 hrs. However, due to the holiday closing, please be aware that:

  • GenePattern staff will not be reachable by phone or responding to email. This includes our help forum, Twitter, and Facebook.
  • Emails (including forum posts) and phone calls will be responded to as quickly as possible, once we return to the office on Jan 6, 2020.

If you have any questions, please feel free to contact us.

Best Wishes,

-The GenePattern Team

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The GenomeSpace servers are shutting down on November 15, 2019

Posted on Tuesday, October 01, 2019 at 05:40PM by GenePattern Team

As many of you may have heard, and those of you who are registered GenomeSpace should have read in an email, the GenomeSpace servers are shutting down permanently on November 15, 2019.

The email sent to the GenomeSpace users list is as follows:

Dear GenomeSpace user,

The GenomeSpace servers are shutting down on November 15, 2019 due to expiration of its NHGRI funding. We would like to thank all GenomeSpace users for their support and for all the important science they have done on the platform over the last nine years.

GenomeSpace-enabled tools are separately funded and will continue to be available subject to their own lifecycles, but any connection to GenomeSpace or GenomeSpace-hosted files will cease with the termination of the servers. If you do not remember your login credentials for any individual tools that you rely on, you should use the ‘forgot password’ links on their websites to reset your login credentials.

NOTE: We are unable to archive...

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