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Contact Us

If you have questions, comments or suggestions for the GenePattern team, we'd like to hear them. Note that we recently switched to a new community forum-based support mailing list from our one-on-one help email. Contact us at This is now the official help and discussion forum for for GenePattern. Please post questions, bug reports, and suggestions there.

Please note that many common errors can be resolved by searching this forum or taking a look at our documentation:

When posting to the forum please respond with the following information as applicable:

  • Complete description of the problem (ie what you were trying to do and what went wrong)
  • Job ID if run on a publicly available server.
  • If not on a Public Server:
    • Please share your input files, if possible. If you need to do so privately, please let us know
    • What were your Parameter values?
    • Server Platform (Mac/Linux)?
    • Any errors or warnings you see in either stderr.txt, stdout.txt or popup dialogues

For non-technical matters, please contact us at
Please note that technical issues emailed to this address will not be responded to. Please post all techincal issues in our forum.